Privacy Policy

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Delivery of Educational Services: The primary purpose for collecting data is to facilitate and enhance the provision of educational services that Pondok Bahasa offers. This includes registering and managing user accounts, granting access to learning resources, and supporting the interaction between teachers, students, and educational administrators. Teachers are provided with tools to manage classroom settings, including assigning age-appropriate content.

Enhancement of User Experience: We utilise personal information to customise the learning experience, adapting to the individual preferences, learning behaviours, and educational needs of our users. This encompasses personalised course recommendations, adaptive learning paths, and specific support services.

Operational Improvements: Analysing the collected data enables us to evaluate the effectiveness of our educational content and the functionality of our platform. Insights gained are used to enhance service quality, innovate features, improve existing functionalities, and maintain platform security and stability.

Customer Support Services: For teachers, we use the collected information to provide customer support, addressing issues and enhancing the overall service quality.

Compliance with Legal Obligations: The information gathered may also be used to fulfil legal obligations, respond to lawful requests from authorities, and uphold our terms and conditions

Within Pondok Bahasa: Personal information is primarily used internally to support educational service delivery and operational functions. Access to personal data within the organisation is restricted to personnel who require it to perform their job duties.

Service Providers: We engage with third-party service providers to perform various functions, such as payment processing, data analysis, and email service provisioning. These providers are contractually bound to protect the information and use it only for the purposes for which they have been engaged.

Legal and Compliance: Pondok Bahasa may disclose personal information to comply with legal obligations, such as court orders or other legal processes, and to protect and defend the rights or property of the organization.

Educational Partners: With the consent of the users, particularly teachers, information may be shared with partner educational institutions or organisations to facilitate enhanced learning experiences, resource sharing, and collaborative educational initiatives.

Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business assets, subject to the privacy obligations continuing post-transfer.

Pondok Bahasa commits to ensuring that any sharing or disclosure of personal information is conducted in compliance with applicable privacy laws and regulations, maintaining the integrity and confidentiality of user data.

Data Security: Pondok Bahasa employs robust security measures to protect the personal information of our users. This includes the use of encryption for data both in transit and at rest, ensuring that all personal details, especially those of minors, are safeguarded against unauthorised access. We implement strict access controls, allowing only authorised personnel to access data as needed for their role. Our infrastructure, hosted on Australian servers, aligns with AWS’s security best practices to ensure the integrity and confidentiality of our data.

Data Retention: We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, in accordance with our legal and regulatory obligations. Specific retention periods are based on the nature of the information and the reasons for its collection, with a clear protocol for securely deleting or anonymising data when it is no longer required. For student data, we apply the principle of data minimisation, ensuring that only the necessary information for educational and operational purposes is collected and maintained.

Australian Data Sovereignty: Pondok Bahasa is committed to complying with Australian data protection laws, storing all personal data on servers located within Australia. This practice supports data sovereignty requirements and ensures that the handling of data, particularly for minors, is in strict compliance with local regulations and standards.

Access to Information: Users, including parents or guardians of minors, have the right to access the personal information that Pondok Bahasa holds about them or their children. Requests for access can be made to view and verify the accuracy of this data.

Correction and Updating: If personal information held by Pondok Bahasa is found to be incorrect or outdated, users or the parents/guardians of minor users can request corrections or updates to ensure the data's accuracy.

Deletion: Users, or parents/guardians on behalf of minors, can request the deletion of personal information when it is no longer needed for Pondok Bahasa’s services or when retaining the data is not required by law. For requests made by parents/guardians on behalf of minors, Pondok Bahasa may require verification of identity to ensure the authenticity of the request and protect the privacy of the minor.

Restriction of Processing and Objection: Users, including parents or guardians, have the right to request restrictions on the processing of their personal data or that of their minor children, particularly in cases where the data’s accuracy is contested or the use is for marketing. For requests made by parents/guardians on behalf of minors, Pondok Bahasa may require verification of identity to ensure the authenticity of the request and protect the privacy of the minor.

Data Portability: Where applicable, users, including parents or guardians, may request a copy of the personal data in a machine-readable format and have the right to transfer this data to another entity. For requests made by parents/guardians on behalf of minors, Pondok Bahasa may require verification of identity to ensure the authenticity of the request and protect the privacy of the minor.

Consent Withdrawal: Parents or guardians who have provided consent for the collection and processing of their child's personal information can withdraw this consent at any time, subject to legal and contractual constraints.

Complaints: Users, and parents or guardians, have the right to lodge a complaint with the relevant data protection authority if they believe the processing of their personal data, or that of their minor children, violates applicable privacy laws.

Pondok Bahasa stores and processes all personal information on servers located within Australia. We are committed to ensuring that the handling of data complies with Australian privacy laws and regulations, without the need for international data transfers.

Data Sovereignty: By using Australian servers for all data storage and processing, Pondok Bahasa adheres to data sovereignty principles, ensuring that the personal information of our users, including minors, is governed by Australian legal standards.

No International Transfers: We confirm that no personal data is transferred to, stored, or processed in any other country. This approach eliminates the risks associated with cross-border data transfers, providing an additional layer of security and privacy for our users.

Regular Review and Updates: Pondok Bahasa’s privacy policy is subject to regular review and may be updated to reflect changes in our data handling practices or in response to legislative amendments. Our commitment is to ensure that our privacy practices remain in compliance with applicable Australian privacy laws and regulations.

Notification of Changes: If we make significant changes to our privacy policy, we will notify users through prominent notice on our website, or via direct communication for more substantial updates. This may include email notifications or alerts within our service platforms to ensure that users are informed of any changes that might affect the processing of their personal information.

Access to Updated Policies: The latest version of our privacy policy will always be accessible on our website. Users are encouraged to regularly review the policy to stay informed about how their personal information is being protected and used by Pondok Bahasa.